How to resolve even the most emotionally charged conflicts

Do you think negotiating is difficult or awkward? Not with the insights of the best negotiation expert in the world! Daniel Shapiro is the founder of the world famous Harvard International Negotiation Program and negotiation specialist of the World Economic Forum. DenkProducties brings Shapiro to Amsterdam! A one of a kind opportunity.

Hidden emotional forces
For the last 20 years, Shapiro has been researching the covert emotional forces that obstruct successful cooperation. He developed a step-by-step method that will guide you through each negotiation or conflict. He will teach you how to navigate through even the most emotionally charged situations. Not with ‘negotiation tricks’ but a better, more sophisticated way of thinking.

Brilliant thinker, phenomenal teacher
In this seminar Shapiro will teach you the fine art of negotiating. Beware: Shapiro is not only a brilliant thinker but also a phenomenal teacher. Buckle up for a masterclass at the highest possible level.

-- For Dutch click here --

Dutch Version

Average rating 8,46


Top experts Daniel Shapiro, Fleur Ravensbergen and Sharon Kroes


€ 995,00 (excl. 21% VAT)


Johan Cruijff ArenA, Amsterdam


6 (More info)


  • 09:00 Registration
  • 09:30 Start seminar
  • 17:00 End seminar with reception

#1: The 5 core concerns for better negotiations

  1. Appreciation
  2. Autonomy
  3. Affiliation
  4. Status
  5. Role

Speaker: Daniel Shapiro

#2: Dialogue techniques from a master debater

  • The dialogue techniques of a world champion
  • This is how you steer a conversation
  • Avoiding and resolving conflicts by simply smarter argumentation


Speaker: Sharon Kroes

#3: The 5 lures of the tribal mind

  1. Stop the vertigo before it consumes you
  2. Resist the repetition compulsion
  3. Acknowledge taboos
  4. Respect the sacred
  5. Use identity politics to unify

Speaker: Daniel Shapiro

#4: Negotiating the non-negotiable

  • Negotiating for global peace (interview)
  • Applying the frameworks to a real conflict
  • Your personal plan of action

Speaker: Daniel Shapiro & Fleur Ravensbergen




"With telling examples from the bedroom to the boardroom to the war room, this book gives us something invaluable—a way both to see the perils of identity conflict in negotiation and to avoid them."

Robert Cialdini - Author of 'Influence'

"Daniel Shapiro brings brilliant insights to the baffling conundrum of our age, intractable disputes of all kinds. Both a seasoned psychologist and international negotiator, Shapiro shows us how people’s deep identities are both problem and solution."

Daniel Goleman - Author of ‘Emotional Intelligentie’

"Dan Shapiro has written a masterpiece—clear, insightful, and practical—about the most difficult and emotionally-charged of negotiations: those that revolve around identity. Highly recommended!"

William Ury - Co-author ‘Getting to yes’
Practical information

Practical information


Johan Cruijff ArenA
ArenA Boulevard 1
1100 DL Amsterdam
Telephone: +31 20 311 1333



09:00 Registration
09:30 Start seminar
17:00 End seminar with reception